Remote support, done right: what to expect from a session

Before the session

You submit a request describing the problem. We review whether it is suitable for remote support. Only after approval do you choose a time and pay ₹699 for a session of up to 45 minutes.

Back up important files, close private documents and tabs, and keep any passwords you may need ready — but never share them in the request form.

During the session

Sessions run through Zoho Assist. You open the join link we send and approve the connection yourself. You can watch everything on screen and end the session at any time.

After the session

You receive a summary of what was done. If the problem cannot be solved remotely, we explain the findings and the next steps.