Cancellation & Refund Policy

This policy applies to remote IT support sessions booked with CHARLES BYTE by customers in India. One standard session costs ₹699 for up to 45 minutes of remote troubleshooting. No payment is taken until your request is reviewed and approved.

At least 4 hours before the appointment: You may cancel free of charge and receive a full refund.

Less than 4 hours before the appointment (late cancellation): The request will be reviewed individually, taking the circumstances into account.

To cancel, contact us by email or website chat as described in Section 10.

You may request one free reschedule when the request is made at least 4 hours before the appointment, subject to technician availability.

Reschedule requests made less than 4 hours before the appointment, and any further reschedule requests after the first free reschedule, will be reviewed individually.

A new appointment time is confirmed only when CHARLES BYTE confirms it to you.

If a booked session cannot be delivered because a technician is unavailable, you may choose either a full refund or free rescheduling.

If a technical failure on the CHARLES BYTE side prevents the session from being delivered, you may choose either a full refund or free rescheduling.

You are responsible for having a working device, a stable internet connection and the permissions needed for the session. If a session cannot start or is interrupted because of a problem with your internet connection or device, please contact us. The situation will be reviewed individually, and we will consider the circumstances and any applicable consumer rights.

If you have not joined, the technician will wait for up to 10 minutes after the scheduled start time before the appointment may be treated as a no-show.

No-shows and late cancellations are reviewed individually. Please contact us as early as possible if you cannot attend.

An unresolved technical issue alone does not automatically qualify for a refund, as the fee covers the technician's dedicated diagnostic time, professional expertise, and troubleshooting efforts during the booked session, rather than a guaranteed repair or resolution. The technician may identify the cause of the issue, narrow down possible causes, recommend corrective actions, or determine that further work or specialist assistance is required. However, if the session was not delivered as agreed, was materially interrupted, or the service provided was materially deficient, customers may request a review under this policy. Nothing in this clause limits any rights available under applicable Indian consumer protection law.

If a payment is received without a confirmed appointment — for example, after your appointment reservation has expired — we will investigate it. Where no service was provided, we will arrange an appropriate refund or an alternative appointment.

Email info@charlesbyte.com or use the chat on our website. Please include:

• your ticket number;
• your appointment date and time, if one was booked; and
• a short description of the circumstances.

Never send passwords, UPI PINs, card numbers, card security codes or other payment credentials.

Approved refunds are initiated within 5 business days after approval and successful payment verification.

Refunds are ordinarily returned through the original payment method, where supported, via our authorised payment provider. The time for the amount to reach your account depends on your bank or payment provider.

When a full refund is issued, the associated appointment is cancelled and the related support ticket is closed or updated accordingly.

Where a GST tax invoice has been issued for a payment that is later refunded, a credit note or other appropriate document will be issued where applicable, in line with applicable GST requirements.

If you are unhappy with a decision under this policy or with the service provided, contact us at info@charlesbyte.com with your ticket number. We will review complaints at the earliest possible opportunity.

Nothing in this policy excludes or limits any rights you have under applicable consumer protection law.

CHARLES BYTE
Email: info@charlesbyte.com